FAQs

Most of our products have heat protection benefits for hair. Six Oribe products were designed and tested for 450-degree Fahrenheit heat protection:

• Invisible Defense Universal Protection Spray
• Balm d'Or Heat Styling Shield
• Straight Away Smoothing Blowout Cream
• Mystify Restyling Spray
• Très Set Structure Spray
• Hair Alchemy Fortifying Treatment Serum

The rule of thumb with hair extensions is to never put a product with slip near the bond, tape or glue. However, because there are so many different brands and types of hair extensions in the market, we recommend that you ask your stylist before using a specific product with hair extensions.

All Oribe products are formulated without intentionally added sodium chloride†, a common thickening agent and filler in the beauty industry that is known to negatively affect keratin treated hair. Because we do not formulate with this ingredient in our products, all Oribe products are safe for keratin treated hair.

† A trace amount of sodium chloride may be present as a byproduct from essential functional ingredients.

Though our Beautiful Color family focuses on color protection as the main benefit, our other hair care products are also safe for color treated hair.

Most Oribe products are vegan friendly. This means they are only formulated with vegan friendly ingredients. Oribe products are not vegan certified because they are not manufactured in vegan certified facilities that produce only vegan goods. The following products are not vegan:

• Italian Resin Flat Brush
• Italian Resin Medium Round Brush
• Italian Resin Large Round Brush
• Italian Resin Teasing Brush
• Beechwood Medium Round Brush
• Beechwood Large Round Brush
  
  

The following products are not vegan yet, but we are working to make them vegan friendly:

• Rough Luxury Molding Wax
• Rough Luxury Soft Molding Paste
  
  

Oribe does not position our brand to be a clean beauty brand because the definition of “clean beauty” differs from brand to brand, market to market and, most of all, is not regulated. For example, some ingredient(s) can be allowed in one brand’s “clean beauty” standard and yet prohibited by another. Oribe Hair Care’s focus is to formulate products with safe, high quality and innovative ingredients.

Oribe is not an all natural cosmetic brand. We strive to formulate our products with the highest level of natural or naturally derived ingredients possible given the specific formula; however, product safety and performance are our primary goals. We have an extensive list of restricted ingredients that we do not formulate with. Each product is carefully crafted with a blend of natural, naturally derived and the optimal synthetic (i.e., highly functional silicones) ingredients such that performance is never compromised.

Oribe never tests on animals, only humans. Oribe is a proud member of the Beauty Without Bunnies Program created by People for the Ethical Treatment of Animals (PETA). We also do not use any raw materials that are animal tested†.

† Consistent with seventh amendment to European Cosmetic Directive 1223/2009.

Yes. We have two fragrance free products: Serene Scalp Soothing Leave-On Treatment and Serene Scalp Thickening Treatment Spray. We decided to make these leave-on products fragrance free because more often than not, people with scalp sensitivities are more likely to be sensitive to fragrance.

We always recommend that you consult your doctor if there is a concern around using our products during pregnancy.

Our fragrance is a mix of natural and synthetic ingredients. At Oribe, we believe the use of certain synthetic materials is beneficial. In fact, in some instances they are a better alternative than their natural counterparts. A common misconception is that natural is always better than synthetic. However, this is not always true. Some natural fragrance ingredients may not be sustainable due to depletion of natural resources.

SPF (sun protection factor) protection is a drug claim applicable to skin†. It is also a claim that requires a specific efficacy test to substantiate the SPF claim/rating. UV protection for hair is different. It refers to the physical benefit of UV filters that help protect hair strands (not skin or scalp) against potential damage (i.e., color fading) caused by sun exposure. Oribe hair care products are not formulated for or intended to offer SPF protection for skin. However, most Oribe products are formulated with one or more UV filters to help protect your hair against sun exposure.

† based on U.S. Food and Drug Administration’s drug monograph

In order to focus on future innovations in performance, sustainability, and craftsmanship; we occasionally make the difficult decision to discontinue items. If one of your favorites has been discontinued, we’re here to help you find your next Oribe obsession. Discover our recommended replacements below. 

If you loved...

Most Oribe products are tested to have a standard shelf life of three years (from date of manufacture) and/or PAO (period after opening) duration of one year. All Oribe products (except those listed below) do not carry an expiration date, but a PAO symbol on the product.

Serene ScalpShampoo has an expiration date printed at the bottom of the bottle or product carton.

Non-cosmetic products such as candles and incenses do not carry an expiration date or PAO.

Most Oribe products are made in the USA with globally sourced ingredients. A few products—including our Italian Resin Brushes & Combs (Made in Italy)—are produced in partnership with makers abroad to ensure the highest level of craftsmanship.

Oribe Hair Care is committed to providing safe cosmetic products to our customers and continuously monitors the quality and safety of our aerosol products. Oribe ensures that our aerosol products (including dry shampoo) are safe for human use, and none of the Oribe aerosol products are formulated with benzene. In some instances, trace amounts (< 1 ppm) of technically unavoidable benzene can occur.

We always recommend that you consult your doctor if there is a concern around using our products during pregnancy.

Oribe is not an all natural cosmetic brand. We strive to formulate our products with the highest level of natural or naturally derived ingredients possible given the specific formula; however, product safety and performance are our primary goals. We have an extensive list of restricted ingredients that we do not formulate with. Each product is carefully crafted with a blend of natural, naturally derived and the optimal synthetic (i.e., highly functional silicones) ingredients such that performance is never compromised.

Oribe does not position our brand to be a clean beauty brand because the definition of “clean beauty” differs from brand to brand, market to market and, most of all, is not regulated. For example, some ingredient(s) can be allowed in one brand’s “clean beauty” standard and yet prohibited by another. Oribe Hair Care’s focus is to formulate products with safe, high quality and innovative ingredients.

Most Oribe products are vegan friendly. This means they are only formulated with vegan friendly ingredients. Oribe products are not vegan certified because they are not manufactured in vegan certified facilities that produce only vegan goods. The following products are not vegan yet, but we are working to make them vegan friendly:

• Rough Luxury Molding Wax
• Rough Luxury Soft Molding Paste
• Balmessence Lip Treatment

Yes. We have two fragrance free products: Serene Scalp Soothing Leave-On Treatment and Serene Scalp Thickening Treatment Spray. We decided to make these leave-on products fragrance free because more often than not, people with scalp sensitivities are more likely to be sensitive to fragrance.

When people talk about sulfates in hair care, they are primarily referring to sulfate-based ingredients that work as cleansers (surfactants and foaming agent) in shampoos, such as sodium lauryl sulfate (SLS) and sodium laureth sulfate (SLES). Sulfate-based surfactants can be harsh, stripping natural oils, depleting color and irritating the scalp. Sulfate-free surfactants are relatively milder, less stripping and less foaming.

As sulfate-free technology evolved and consumer mindsets changed, we have updated our portfolio so that all Oribe hair care products are now sulfate-free (SLES and SLS).

Our whole line is gluten-free*. Thanks to new technology, we are able to use gluten-free wheat-derived ingredients (such as wheat amino acids and hydrolyzed wheat protein) in some of our products. This means that you still get the benefits of the wheat, which is great for strengthening, but people with gluten allergies do not have to be concerned about being exposed to gluten.

* based on U.S. FDA’s definition for gluten-free.

As it stands today, there are not many options for silicone alternatives that provide the same anti-frizz, slip and shine benefits on the hair without being heavy and leaving the hair flat. Though silicones are synthetic as opposed to natural or naturally derived, when used at optimized and calibrated levels (which is how we use them), they are the best performers on hair for anti-frizz, slip and shine without leaving the hair greasy or flat. There are many different types of silicones. Some are heavier and more coating, while others are lightweight and do not build up. Amodimethicone, found in many of the conditioners and masques, for example, is a lightweight, water soluble silicone that rinses clean from the hair while providing slip and smoothing benefits.

Phthalates are a group of chemical compounds, often referred to as plasticizers, utilized throughout many industries. In the cosmetic industry, phthalates are used in nail polishes and hairsprays, and/or as a solvent in fragrances. There are several different types of phthalates used across many industries. Several phthalates are banned and/or no longer used. DEP is still commonly used and permitted in cosmetics. Currently at Oribe, one of our hair care fragrance oils was formulated with a very small amount of Diethyl Phthalate (DEP) as a solvent. We have been proactively working to remove DEP from all hair care products containing this specific fragrance oil by 2025.

To maintain a high level of performance, a certain amount of alcohol is necessary in some formulations. For example, lightweight alcohol is usually critical for a product to dry fast. In addition, it is important to remember that not all alcohols are drying. There are some alcohols known as fatty alcohols that are used as emollients, such as cetyl, stearyl and cetearyl alcohol.

We strive to use the ideal amount of cosmetic-grade alcohols so that you can achieve the style you want without the negative effects sometimes associated with alcohols.

Preservatives are used in products to keep them safe and protect them from microbial growth (i.e., mold and bacteria). Though preservatives often get a bad reputation, they are very important to ensure product safety. There are many different types of preservatives. We comply with all safety regulations for all markets in which we are sold and choose the best preservatives for each product. Some that we do not formulate with are parabens, methylisothiazolinone (MI) / methylchloroisothiazolinone (MCI) and formaldehyde releasing preservatives such as DMDM hydantoin.

We always recommend that you consult your doctor if there is any allergy concern before using our products.

Ingredient lists may change from time to time. View full ingredients list here. There any many reasons this may happen, including regulatory changes or ingredient sourcing. Though a specific ingredient may change, there will not be a noticeable difference in the product performance. It is possible that two versions of the same product may be on the shelf at the same time until the newer version is fully phased into inventory. For the most up to date ingredient list, please reference the product package itself.

Should you wish to return the Oribe products purchased from us, you can do so up to 14 days after receipt of the products. Simply send us an e-mail to InfoDE@Oribe.com. Unfortunately, personalized items, which cannot be returned or exchanged unless faulty, are excluded. 

Please note that we will refund the purchase price including the shipping costs incurred (if these have been incurred). Oribe is not responsible for the costs incurred in returning the goods. 

Please contact us at InfoDE@Oribe.com, stating the order number. Our customer service will help you to find your Oribe shipment.

At this time, we only offer Standard Ground Shipping to comply with aerosol shipping restrictions.

Shipping is complimentary with orders of $120 or more. A $14.95 flat fee will apply to all orders below $120.

If you would like to carry Oribe in your salon, please fill out this Salon Stockist Form: here

To find an Oribe salon near you, please visit our Salon Locator: here

Klarna is an alternate payment method that allows you to split your purchase into 4 interest-free payments. To use Klarna to pay for your purchase, choose Klarna at checkout. Your purchase will be split into 4 interest-free payments. The first installment will be taken from your credit or debit card when your order is confirmed. The remaining three payments will be automatically charged to your card 14, 28, and 42 days later.

To sign up, you will need:

1. A credit card or debit card (Visa, Mastercard & AMEX are acceptable forms of payment. Please note, prepaid cards are not accepted)

2. To be 18 years of age or over

3. An SMS-capable phone number

4. A German residential address

Your order will be refunded to the same card that was used to complete your Oribe x Klarna purchase. Returned or canceled orders should be directly processed with Oribe. The refund will be processed within the next 14 days of Oribe processing the returned or canceled order.

Once we have received the return from Oribe (partial or full), you will receive a confirmation email. An updated statement with an adjusted payment schedule will be sent to you by Klarna if you’ve made a partial return. With a full return, Klarna will refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.

Additional FAQs on Klarna can be found here.

If you live in the United States or Canada, you can reach our customer service team by filling out the Contact Us form on the top righthand corner. You can also reach our team at 1-888-ORIBE-99 (1-888-674-2399) between Monday and Friday 9:30AM-5:30PM EST